Sunday - Friday:

11am - 5pm

Mail to us

info@devluktech.co.uk

Our Address:

London, UK
devluk technologies - website development company

devLuk Technologies ("devLuk Technologies", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or use https://devluktech.com/, contact us, purchase our services, or otherwise interact with us.

This Privacy Policy is intended to provide information relevant to individuals in the United Kingdom and is designed with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable electronic-privacy requirements, including PECR, in mind.

1. Who We Are

devLuk Technologies.
Belvedere, Central London, UK

Email: info@devluktech.com
Telephone: +44 7818 320770
Website: https://devluktech.com/

Our website currently identifies devLuk Technologies as a provider of website development, mobile application development, SEO, e-commerce/CMS and related digital services.

For UK GDPR purposes, the precise identity and status of the organisation acting as the data controller should be confirmed against your legal/company records before publication.

2. What Personal Information We Collect

We may collect the following categories of information:

Information you provide directly

When you contact us, request a quotation, enquire about our services, submit a contact form, or communicate with us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Company or organisation name
  • Billing information
  • Project requirements
  • Messages and correspondence
  • Information contained in documents or files you voluntarily provide
  • Payment-related information where required to process a transaction

Please do not submit sensitive personal information through our general contact forms unless we specifically request it and provide an appropriate method for doing so.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website interaction information
  • Cookie and similar technology information

Some of this information may constitute personal data under applicable data-protection law.

3. How We Collect Information

We may collect information through:

  • Contact and enquiry forms
  • Email correspondence
  • Telephone communications
  • Website visits
  • Cookies and similar technologies
  • Google Analytics
  • Google Maps
  • Google reCAPTCHA
  • Payment transactions through PayPal and Stripe
  • Customer and project communications
  • Other services that you voluntarily use or provide information through

4. How We Use Personal Information

We may use your information to:

  • Respond to enquiries.
  • Provide quotations and proposals.
  • Provide website development and other requested services.
  • Manage customer relationships.
  • Process and administer payments.
  • Deliver projects and contractual obligations.
  • Provide technical and customer support.
  • Communicate about projects, services and accounts.
  • Improve our website and services.
  • Analyse website traffic and performance.
  • Detect, prevent and investigate fraud, abuse and security incidents.
  • Protect our systems and website.
  • Comply with legal and regulatory obligations.
  • Establish, exercise or defend legal claims.
  • Send marketing communications where permitted by applicable law.

5. Lawful Bases for Processing

Where UK GDPR applies, we will rely on an appropriate lawful basis for processing personal information.

Depending on the circumstances, these may include:

Contract

We may process information where necessary to enter into or perform a contract with you, including providing services, managing projects and processing payments.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

Examples may include:

  • Managing customer relationships
  • Improving services
  • Maintaining website security
  • Preventing fraud
  • Maintaining business records
  • Responding to business enquiries

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Consent

Where consent is required, including certain non-essential cookies and similar technologies or certain forms of electronic marketing, we will ask for your consent before carrying out the relevant processing.

Consent will not be assumed from silence, inactivity or continued browsing.

You may withdraw consent at any time where processing is based on consent.

6. Contact Forms

When you submit information through a contact or enquiry form, we use the information to respond to your request and, where applicable, provide quotations or services.

Contact-form information may be transmitted through our hosting infrastructure and/or email service providers.

We may retain correspondence for an appropriate period to manage enquiries, provide services, maintain records and resolve disputes.

7. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve website performance and user experience.

Depending on the configuration of our Google Analytics implementation, information may include:

  • Device information
  • Browser information
  • Approximate location
  • Pages viewed
  • Referral information
  • Interaction information
  • Website usage statistics
  • Online identifiers

Where required by applicable UK privacy law, Google Analytics will only be activated after you provide the appropriate consent through our cookie-consent mechanism.

You can change or withdraw your non-essential cookie preferences through our cookie settings.

Google may process information in accordance with its own privacy terms and policies.

8. Google Maps

Our website may use Google Maps to display maps and location information.

When Google Maps content is loaded or interacted with, Google may process technical information, including information relating to your device, browser and interaction with the map.

Where the Google Maps implementation uses non-essential cookies or similar technologies, those technologies will be controlled through our cookie-consent mechanism where required.

Google's own privacy practices may also apply to information processed through its services.

9. Google reCAPTCHA

We use Google reCAPTCHA to help protect forms and other website functionality against spam, automated abuse and malicious activity.

reCAPTCHA may collect information about your device, browser, interaction with the website and other signals required to determine whether activity is likely to be automated or abusive.

The use of reCAPTCHA is subject to Google's applicable terms and privacy practices.

Where the technology involves non-essential storage or access technologies requiring consent, we will obtain consent where required before activating those technologies.

10. PayPal

We may use PayPal to process payments for our products and services.

When you choose PayPal as a payment method, information necessary to process the transaction may be provided to PayPal.

PayPal may process information such as your name, contact details, transaction information and payment information in accordance with its own privacy policies.

We do not intend to collect or store your complete payment-card credentials when those details are processed directly by PayPal.

11. Stripe

We may use Stripe to process payments.

When you make a payment using Stripe, payment and transaction information may be processed by Stripe.

Depending on the payment method, this may include payment-card details, billing information, transaction details, device information and fraud-prevention information.

Stripe processes such information under its own privacy documentation and applicable legal requirements.

Where possible, payment-card information is processed directly by the payment provider rather than stored on our own systems.

12. Cookies and Similar Technologies

We use cookies and similar technologies to operate and secure the website, remember preferences, analyse website usage and support certain third-party services.

Cookies may be:

  • Strictly necessary
  • Preference/functional
  • Analytics
  • Other non-essential technologies where applicable

Strictly necessary technologies may be used where permitted without consent.

Non-essential cookies and similar technologies will be used only where the required consent has been obtained.

For more information, please see our Cookie Policy.

13. Who We Share Personal Information With

We may share personal information with appropriate third parties where necessary for the purposes described in this Privacy Policy.

These may include:

  • Website hosting providers
  • Email and communication providers
  • Google and Google service providers
  • PayPal
  • Stripe
  • IT and security providers
  • Analytics providers
  • Professional advisers
  • Government authorities and regulators where legally required
  • Service providers working on our behalf

We do not sell personal information to third parties.

We only disclose information where there is an appropriate legal basis and, where applicable, appropriate contractual and security safeguards.

14. International Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK and the transfer is subject to UK GDPR restricted-transfer rules, we will use an appropriate transfer mechanism and safeguards as required by applicable law.

These mechanisms may include an applicable UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful mechanism.

The ICO confirms that international transfers require consideration of the applicable transfer rules and safeguards.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on factors including:

  • The type of information
  • The purpose for processing
  • Whether you are a customer
  • Contractual requirements
  • Legal and accounting obligations
  • Dispute-resolution requirements
  • Security and fraud-prevention requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

16. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Alteration
  • Disclosure
  • Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17. Your UK GDPR Rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • The right to be informed about how your personal information is used.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to certain processing.
  • Rights relating to automated decision-making and profiling where applicable.
  • The right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

18. Direct Marketing

Where we send marketing communications electronically, we will comply with applicable UK privacy and electronic-marketing requirements.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications at any time.

You may also contact us directly to request that we stop sending marketing communications.

19. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would breach applicable law.

20. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

21. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

If you are in the UK and remain dissatisfied, you may have the right to complain to the Information Commissioner's Office (ICO).

Information about the ICO and data-protection rights is available from the ICO's website.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this document.

We encourage you to review this page periodically.

23. Contact Us

For privacy questions, requests or concerns:

devLuk Technologies Ltd.

Email: info@devluktech.com
Telephone: +44 7818 320770

Address:
Belvedere, Central London UK

Website: https://devluktech.com/